Privacy Statement

Privacy statement for clients of Best of Lime Ltd

Best of Lime Ltd is committed to safeguarding and protecting personal data.  The nature of our business means that we will require some personal details from our clients. The data we collect could be a name, email address, postal address (if given) and telephone number (if given), but may be much more than that depending on the nature of product / service we are contracted to do for our clients.

This privacy statement sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  It applies to personal data provided to us, both by individuals themselves or by the clients who we provide materials / services to.  We are required to notify our clients of this information, under data protection legislation.

Personal data is any information relating to an identified or identifiable living person.  We process personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.  

Collection of personal data

We collect only the personal data necessary for agreed purposes.  We collect personal data from our clients who we provide materials to, queries received through our website for the purposes of sharing our service offering. We ask our clients only to share personal data where it is strictly needed for the purposes of supplying our products, etc.

We are also continually looking to offer better and enhanced service to our clients. To that extent, we may;

  • Provide our clients with information about us and our range of products and services from time to time
  • With consent or otherwise in accordance with applicable law, we use client contact details to provide information that we think will be of interest about us and our services.  For example, newsletters and other services that may be relevant such as invites to events.

Given the nature of the products we provide to our clients, we collect personal data from our clients or from a third party acting on the instructions of the relevant client. This may include:

  • Name and address of individuals employed by our clients;
  • Email addresses of staff employed by our clients;
  • Any employment related information pertaining to staff employed by our clients.

Use of personal data

We use personal data only for the purposes of;

  • Providing professional services.
  • Managing and developing our business

We process personal data in order to run our business, including:

  • managing our relationship with clients;
  • developing our  products

How we manage personal data of prospective clients

We collect and hold personal data as part of client acquisition and engagement.  We have security measures in place to protect ours and our clients’ information. We carry out searches using publicly available sources (such as internet searches, tools such as linkedIn, etc.) to identify organisations to whom we may contact to offer information about our products and services. We also collect personal data through other sources including but not limited to training organised by us, events organised or attended by us. In all such instances, we will seek your consent for us to contact you from time to time with our service offering.

We do not share personal information with third parties. Where we have been requested to make a referral to solicitors, we may share data, with the client’s consent, to aid completion of client’s legal work and as required by law.

How we manage personal data of our clients and their employees

We do not hold any personal data or sensitive personal data relating to employees of our clients and any personal information shared with us by our clients is removed once we have concluded the work undertaken for you. Where names or email addresses are shared, such information may be retained only for as long as required for the purpose with which it may have been shared with us. 

Data retention

We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected (including as required by applicable law or regulation). In the absence of specific legal, regulatory or contractual requirements, our baseline retention period for records and other documentary evidence created in the provision of services is 3 years.

Updating information, Consent and Complaints

Best of Lime is legally required to ensure that all personal data is kept up to date and accurate. Please ensure that you inform us of any changes to your information. You have the right to request details of the information we hold about you and to remove or rectify any accurate information about you. To do so, please email your request to our data protection officer, Claire Stokes,

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate further.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).


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Just wanted to say how fantastic your patchcoat product was to use. We have an 18th century farmhouse that we are renovating and after old skirting was removed, large patches of plaster and some brick surface came away. Put patchcoat on yesterday and it looks fantastic. So easy to mix and handle, was able to build up a broken corner by hand and mould to shape, yes still easy to put a skim coat on the shallower areas. Plus two litres of filler for £9.50 is incredible value. Will definitely be getting another tub of this as we move through the house, would use it over any other filler without hesitation. Thank you.

Peter Howie
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"Limecote and Warmcote are ideal products for use on timber framed buildings and low strength substrates with their excellent flexibility, bond, and light weight compared to sanded plasters. Being dry bagged makes it easy to transport and store, with the added advantage of being able to adjust the mix to suit thin or very thick coats without compromising the product, or the quality of the finished work."

Roy Cafferty
Traditional Plastering Services
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"Best Lime plaster system on the market!! I found this accidentally due to the coronavirus pandemic as stocks of everything ran out, and it's changed the way all of the plasterers in our area are now plastering conservation listed buildings as well as new builds... due to its unique formula and characteristics of extremely quick application, drying, workability and breathability. It's rare to find such a great product and more importantly a great level of customer service in the build industry."

Murray Smith

Why choose Best of Lime?

The Best of Lime materials
At Best of Lime, our traditional lime plaster products are developed under the strict rule that they must be the best of what is available. We continuously listen to and evaluate feedback from specifiers and contractors as to how certain materials perform, both on site and long term.
Our lime plasters, manufactured by us on site in rural East Anglia, are sustainable, environmentally friendly building materials which tick all the requisite conservation and green boxes. We have yet to find anything that they won't stick to, including bricks, wooden lath, straw bale, and stone.
Get in touch
For any enquiries please contact Best of Lime on 01440 848200 or email Alternatively, click the button below and we'll get back to you as soon as possible.
Contact Us
Contact Us
Unit A | The Brocks Business Centre
Homefield Road | Haverhill
Suffolk | CB9 8QP

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